Hi Jazmin Thank you for your review, all feedback is important to us and we’re sorry to hear you’ve had such a frustrating experience. As you can hopefully see from our other reviews, your situation is the exception and far from our usual high standards. This makes us all the more keen to make sure this gets resolved and doesn’t happen again. Drop our customer services team a message by replying this email to let them know all the details and we promise you we’ll tailor a satisfactory resolution for you.

Dear Myriam Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service. Look forward to serving you again!